Support
Email support.credithold@takisoft.net. Include your store address (your-store.myshopify.com) and, if it's about a buyer, the company name or an order number.
Response time
We reply within 1 business day (Monday to Friday, Paris time (CET/CEST)). If a buyer is blocked by mistake, we deal with that first.
Getting started
- Install CreditHold. It reads your B2B companies and open orders on payment terms; nothing is blocked yet.
- In Settings, set your default credit limit and grace period, and check the message blocked buyers will see.
- In Companies, protect the companies you extend credit to.
Troubleshooting
- A buyer is blocked and shouldn’t be. Open the company in CreditHold and choose Allow one order or Unblock until a date. It takes effect within a minute.
- Nothing is being blocked. Check that the CreditHold credit check is turned on in Settings > Checkout > Checkout rules, and that the company is protected and has a location on payment terms.
- A payment isn't showing. Mark the order as paid in Shopify. CreditHold updates within a few minutes. To update straight away, open the company and select Refresh balances.
- Uninstalling. Uninstalling removes the CreditHold checkout rule, so nothing is blocked any more. We delete your shop's data within 30 days; see the privacy policy.